POSITION SUMMARY: Under the general supervision of the Tribal Administrator, the Broadband Manager is responsible for planning, installation, daily operation, maintenance, and problem resolution for a wireless broadband network. Incumbent supervises all staff of the Broadband Division.
DUTIES AND RESPONSIBILITIES:
1. Oversee and provide direction for the Broadband Division.
2. Develop, implement, and maintain the Broadband Division’s strategic plan, which addresses the purchase, installation, and maintenance of various systems throughout the network.
3. Maintains the customer database.
4. Establishes new client accounts.
5. Works with the Information Services Director to manage, coordinate, and maintain the Broadband Divisions policies and procedures.
6. Works with the Information Services Director to develop and maintain the Broadband Division’s annual budget.
7. Maintains the tribe’s wide area network (WAN), and ensures compliance with all applicable laws and regulations.
8. Documents system malfunctions and other operational difficulties or problems that have a significant impact on system operations and reviews these reports in order to initiate corrective procedures/documentation.
9. Upgrades and installs network hardware and software components as required. Selecting preferred hardware and software and negotiating favorable prices, controlling of hardware and software to support integration & provision of software support.
10. Provides clients with network technical support. Responds to the needs and questions of clients concerning their access to the network.
11. Contacts service representatives regarding needed service; equipment malfunctions and needed repairs.
12. Represents the Tribe in meetings with manufacturers, vendors, professional and business organizations.
13. Disaster recovery planning and testing.
14. Assists the Information Services Department with day to day tasks and projects.
15. Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Directly supervises employees in the Broadband Division. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommendations to hire, orientation and training employees; planning, assigning, and directing work. (6Mar/Mar13).
